I used the wrong destination tag when depositing, will the funds appear in my HighLow trading account? Depending on the virtual currency, you may need to enter a destination tag/note or paint ID. Please note that if these information are incorrect, we will not be able to reflect/confirm the funds. I made a deposit to a different remittance address. Will the funds be refunded? If the remittance address is incorrect, we will not be able to confirm it. This remittance address changes each time you make a deposit, so please be sure to check that the address is correct before remittance. What is Network Authorization? Also, is there a minimum authorization number required to reflect funds to my HighLow trading account? Network approval is the "agreement work" necessary to confirm whether or not remittances are possible. Once approved, the transaction generated when the transfer occurred is added to a new block on the blockchain. When you make a deposit, the system will send the deposit information to the network for approval. Your funds will be credited successfully as long as your deposit meets the minimum number of approvals set by our system. This minimum number of approvals varies depending on the type of virtual currency. Why is my cryptocurrency deposit not reflected? 1. Check the wallet/exchange you sent the cryptocurrency to and make sure the transfer request has been approved. 2. Please check that you have entered the correct shipping address. 3. Check your blockchain network approval count. It may take some time for the transaction to be fully approved. The number of “network approvals” required varies for each cryptocurrency. *If you think the payment process is taking too long, please contact our support.