What is Payer Identification Code?

Each HighLow account has a Payer Identification Code that is unique to each trader. If you are making a deposit to your HighLow account via manual bank transfer, then it is very important that you include the correct Payer Identification Code with your transfer so that we can correctly assign the deposit to your HighLow account.

Your Payer Identification Code is listed at the bottom of the HighLow deposit screen. 

How do I enter my Payer Identification Code when making my transfer?

In order to ensure we receive your [Payer Identification Code] with your transfer, we suggest that you include your [Payer Identification Code] in front of your [Payer's Name], so that your transfer will reflect automatically in your HighLow account.

*Payer Identification Code is different from the user ID used for logging in. Make sure to enter the correct code to avoid any payment delays.

What if I didn’t include the Payer Identification Code?

If you forget to include the correct Payer Identification Code with your bank transfer, then we will not be able to assign your deposit to your HighLow account. You will need to contact HighLow Customer Support with the relevant documents and proof of transfer so that our team can manually assign the deposit to your account. This means your deposit will take longer than usual to process.